Integrate Channels to Maximize Revenue and Improve the Customer Experience

In today’s changing environment where customers are more informed than ever, businesses cannot continue to run siloed systems for sales, marketing and service. In order to maintain a competitive edge and grow revenues you need to deliver a seamless, personalized customer experience across channels. By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction.
During this 30 minute webinar you will learn how to:

• Build a unified revenue pipeline to increase close rates and reduce sales cycles
• Deliver a personalized customer experience to maximize cross-sell and up-sell opportunities
• Align sales across all interaction channels, including online, in person, via mobile devices and with call centers

Moderator: Gerhard Gschwandtner, Founder & CEO, Selling Power
Speaker: Gerald Murray, Research Manager, IDC
Justin Shriber, Regional Vice President of CRM On Demand, Oracle