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The Sales Training Book
The Sales Training Book contains 15 powerful one-hour selling skills workshops. You will also receive a hands-on sales-meeting guide and additional reading material for your team.
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COVER
Fired Up or Burnt Out?
By Kim Wright Wiley

"Supernova Burnout" is something that can happen to many sales reps in the sales industry but often goes unnoticed by managers, as well as the reps themselves. In this month’s cover story, we talk to executive coach and management consultant Dr. Steven Berglas about how managers can spot potential burnout in their sales team and how individuals can avoid falling victim to this psychological condition... .. read more
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selling essentials

Portable Mom
A few years ago I purchased a small, plastic box with six pink buttons, called a Portable Mom. When you push the buttons a nagging voice says things like: "You're going to put somebody's eye out with that thing." "The answer is no!" "It's broken, are you happy now?" I use my Portable Mom in speeches and seminars to illustrate negative self-talk. We all have an inner, portable mom that puts us down when our buttons are punched by setbacks, frustrations or lost sales. The key to success is t.. read more

crm article

Important Industry Announcements, and What We Think of Them
SugarCRM announced the beta release of new reporting and wireless capabilities for SugarCRM, including support for the BlackBerry and iPhone mobile handsets. SugarCRM also added features to help with data import, added more ability to create custom objects and modules, and introduced new tracking functionality intended to allow administrators to get a better view into system usage and performance. Finally, the release incorporates some analytical features, such as the ability to create complex r.. read more

current lead crm article

CRM Market Growth Exceeds Expectations
Worldwide CRM software revenue in 2007 exploded to $8.1 billion in 2007, according to Gartner, the world's largest high tech research and analysis firm. That's an incredible 23.1 percent increase from 2006 revenues of $6.6 billion, and probably the highest growth rate ever achieved by a mature software technology in the history of high tech. Such rapid market growth is unusual under any circumstances, but it's unheard of during a period of economic decline, especially since this represents th.. read more

current lead sales management article

Customer Loyalty: Don't Let It Fool You
For many firms, customer loyalty is the Holy Grail. These organizations spend endless resources trying to build loyalty but rarely stop to question whether loyal behaviors - that is, making a certain number of purchases in a certain time frame - lead to increased profitability. The assumption is that loyalty equals profitability because customer acquisition costs are spread out over more purchases. But if you really dig into the numbers, you might be surprised. In his book, Managing Customers.. read more




Razi Imam Why Landslide Will Replace CRM

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